How can I purchase the BOOMticket?
After the choosing of the and
the reservation of the seats choose the BOOMticket by online payment as a type
of the acceptance, enter the number of the mobile application BOOMticket on
which the tickets will be sent, pay the by you chosen tickets by the credit card
or Internet banking and after the successfully implemented payment the tickets
will be sent via internet into the mobile application BOOMticket. Therefore is
necessary that you access your application BOOMticket after the ticket purchase
to the internet (latest within 24 hours before the beginning of the
event).
Can I purchase the BOOMticket for every event sold by the Ticketportal
company?
Unfortunately you can purchase the BOOMticket only for the
events that are marked by the logo because it is not possible to assure the
authorisation or the confirmation of the organizer of the event for every
event.
Why should I purchase the tickets by the BOOMticket technique?
This
new modern distribution technique enables you to have your tickets always with
you in your mobile appliance. It will be not happen to you that you forget your
tickets at home or at work again because you will have the mobile application
BOOMticket always with you in your smart phone. It frees you from the waiting in
the queues or by the phone. It enables you also to purchase the tickets for the
chosen event in the last minute (if the event is not sold-out yet).
Will I be permitted to the entry to the event with the
BOOMticket?
Yes, you will be permittedin the case, that it was possible
to choose the BOOMticket for the given event. It is the full-value ticket as the
normal ticket sold at the outlets of the Ticketportal network.
Do I need a special hardware?
No, you do not need any special
hardware, you just need standard mobile appliance that is ordinary available
today (the smart phone or the tablet) with the access to the internet. It is
possible to download the mobile application BOOMticket where are the paid
BOOMticket tickets downloaded without any charges.
Where and for which appliances can I download the mobile application
BOOMticket?
The mobile application BOOMticket is available for the
appliances with operating system Android (the smart phones, the tablets) a for
the appliances with the operating system iOS (Apple iPhone, Apple iPad). The
downloading and the installation of the BOOMticket application is proceeded
standardly from the channels for the given operating system/appliance – for
Android appliances it is Google Play Store (https://play.google.com/store) and for the iOS /Apple
appliances it is Apple Store (http://store.apple.com/).
What should I do if the ticket BOOMticketdoes not show in my
mobile application?
Make sure that you entered the correct phone number
of the mobile appliance with which is the BOOMticket application matched by the
BOOMticket ticket purchase. Check up the entered phone number in the
notification e-mail which is automatically sent after the payment or in the
detail of the reservation in the item My purchase history. In the case of the
continuing problems please contact the technical department of the company
Ticketportal SK on the e-mail address support@ticketportal.sk.
Can I lose my tickets if I uninstall the BOOMticket application in which I
have the tickets downloaded?
No, you will not lose your tickets in any
case. The tickets are apart from the application registered also in the
Ticketportal system and after the re-installation of the application on your
mobile appliance and the matching with your phone number will be the tickets
downloaded into the application again.
How should I proceed in the case if I change my mobile appliance for other
one and I have downloaded tickets in the BOOMticket applications in my old
appliance?
In that case it is just necessary to bring the SIM card into
the new appliance and match the BOOMticket application on this new appliance.
The tickets will be downloaded into the application in the new appliance
automatically.
What should I do in the case if I have already the downloaded tickets in
the BOOMticket application in the old appliance and this appliance gets out of
the order or I lose this appliance?
In the case of the damage, the
malfunction, the loss or the theft of the mobile appliance where you had the
downloaded tickets in the BOOMticket application please contact the technical
department of the company Ticketportal SK on the e-mail address support@ticketportal.sk, where the
similar cases like this are solved individually. Please keep an eye out for your
mobile appliance because if it comes to the theft, to the damage, to the
malfunction or to the loss of your mobile appliance nearly before the event, it
is just like somebody would steal eventually you would lose your classic paper
ticket and unfortunately you will not be permitted to the entry to the
event.
Will be the purchased ticket valid even if I show only the mobile
application BOOMticket on the event, do not I need any other voucher of the
ticket payment?
The ticket in the mobile application BOOMticket is a
full-value ticket with which you will be permitted to the entry to the event. It
is not necessary to have any other voucher about the ticket or about its
payment.
What could be happen if the mobile appliance where I have the downloaded
tickets in the BOOMticket application will discharge before the entry to the
event? Can I show also the voucher of the ticket payment on the entry?
In
the case if you can not show the ticket which is downloaded in the mobile
application BOOMticket by the entry to the event due to the discharge of the
mobile appliance or due to the other reason you will not be permitted to the
entry to the event. Please check up therefore in sufficient timing advance if
the battery in your mobile appliance has sufficient capacity for the depiction
of the ticket in the mobile application BOOMticket. The organizer does not have
to accept the voucher of the ticket payment on the entry.
Can several persons go at the tickets which are downloaded in only one
mobile application BOOMticket (on only one mobile appliance)?
Yes, they
can, because for one phone number can be purchased and downloaded more than one
ticket, the application is tailored in that way that for the event is assured
the entry of the several persons with the tickets downloaded in one BOOMticket
application. In the case of the authorisation on the basis of 2D (QR) code, the
mobile application BOOMticket shows stepwise the unique 2D (QR) codes of the
tickets. If the authorisation will be not proceeded electronical, the tickets in
the BOOMticket application are authorised by the code and the password of the
event directly by the organizer or by the accredited persons.
Is it necessary to be connected to the internet with mobile appliance by
the ticket purchasing by the technique BOOMticket?
Yes, after the
realization of the purchase it is necessary that the application BOOMticket
would be connected to the internet so that the tickets could be downloaded into
the application. The access of the application to the internet does not have to
be assured immediately after the ticket purchase, the application can be
connected to the internet later and the tickets will be downloaded into it
automatically or after the initialization of the synchronisation. But this can
not be proceeded less than 24 hours before the event, because the tickets can
not be downloaded less than 24 hours before the beginning of the event due to
the security reasons.
What should I do in the case if somebody steals my mobile appliance where
I have the tickets downloaded by the BOOMticket application?
In the case
of the theft as well as the damage, the malfunction, the loss or of the mobile
appliance where you had the downloaded tickets in the BOOMticket application
please contact the technical department of the company Ticketportal SK on the
e-mail address support@ticketportal.sk, where the
similar cases like this are solved individually. Please keep an eye out for your
mobile appliance because if it comes to the theft, to the damage, to the
malfunction or to the loss of your mobile appliance nearly before the event, it
is just like somebody would steal eventually you would lose your classic paper
ticket and unfortunately you will not be permitted to the entry to the
event.
I do not have enough memory in my mobile appliance for the installation of
the BOOMticket application and for the downloading of the tickets into it but I
have already purchased the ticket as a BOOMticket. What should I do
now?
In that case please contact immediately the technical department of
the company Ticketportal SK on the e-mail address support@ticketportal.sk, where every
request like this will be advised and solved individually.
How proceeds the cancellation of the ticket downloaded in the BOOMticket
application? When will be my money refunded if I have claim for its
refund?
In the case that you have the tickets downloaded in the mobile
application BOOMticket and these tickets are fulfilling the just cause for the
cancellation and the money refund it is necessary to request about the
cancellation of the tickets directly in the mobile application BOOMticket.
During this proceeding the application must have an access to the internet. The
exact proceeding of the sending of the request of the cancellation by the
application is described in the item Settings. If the request of the ticket
cancellation is justifiable and the claim for the money refund fulfils the just
causes the money will be refunded to the customer on the account from which were
they paid and in the term which is determined by law.
How will be my BOOMticket tickets checked up on the event?
The
authorisation of the BOOMticket tickets is very easy: in the case if it is
related to the tickets for the event where it is used the authorisation on the
basis of 2D (QR) code, the mobile application BOOMticket shows the unique 2D
(QR) codes of the tickets and the authorisation will be proceeded either by
automated authorisation system – by the turniquets, or by the manual mechanism
for the ticket authorisation. If the authorisation will be not proceeded
electronical, the tickets in the BOOMticket application are authorised by the
code and the password of the event directly by the organizer or by the
accredited persons.